Thank you for shopping at Rabayi.com. We strive to ensure your complete satisfaction with every purchase. Please review our refund and returns policy below:
Return Period:
You may return eligible items within 3 days from the date of delivery.
Hassle-Free Returns with Free Return Shipping:
We offer hassle-free returns with free return shipping for eligible items. Our goal is to make the return process as convenient as possible for you.
How to Initiate a Return:
To initiate a return, please follow these steps:
Contact our customer care team at [email protected] or call us at 9812637431 (Monday to Saturday, 08:00 AM – 07:00 PM).
Provide your order number and reason for the return.
We will provide you with instructions on how to proceed with the return, including a return shipping label if applicable.
Return Eligibility:
To be eligible for a return, the item must be unused and in the same condition that you received it. Additionally, for certain products, we require a product opening video without any cuts or pauses to verify the condition of the item upon return.
Refund Process:
Once your return is received and inspected, we will initiate the refund process. Refunds will be issued to the original method of payment within 2 business days.
Return Shipping:
Return shipping for eligible items is free of charge.
Customer Responsibility:
It is the customer’s responsibility to ensure that the returned item is packaged securely to prevent damage during transit. We recommend using a trackable shipping service for your return.
Cancellation Policy:
You may cancel your order within 24 hours of placing it. Please contact our customer care team as soon as possible to request a cancellation.
Questions and Assistance:
If you have any questions or need assistance with your return, please don’t hesitate to contact us. Our customer care team is here to help you.
